Standard Shipping Times

- USA - 5-10 business days
- CA - 6-12 business days
- UK - 5-10 business days
- AU - 6-12 business days
- Worldwide - 8-16 business days.

All orders will be dispatched & processed from our warehouse within 1-3 business days after they have passed the Quality & Performance Inspection.

If we are experiencing an extremely high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. In peak periods please allow up to 5-7 business days for dispatch.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You are also able to track all your orders through our site at Track My Order page, all you need is your order number and email.

Customs, Duties, and Taxes

homeyhavenshop™ is not responsible for any customs applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)

Damages & Returns

If you receive damaged merchandise, please take a picture and email us the picture at [email protected] right away. We will only replace damaged goods within 7 days of a ‘Delivered’ status unless specified in the 30-Day Money Back Guarantee.

Easy Cancellations

You can cancel your order at any point within 24 hours and we will refund you - no questions asked.

You can also request a hassle-free cancellation if your order hasn't been shipped yet.

If you wish to cancel, send an email to [email protected], and we will process the request.

Easy Returns

Our refunds are easy & fast - we refund you immediately after you share a picture of the receipt from the mail service when you return the product. If you are from the US, we will share a shipping label.

If you wish to return an item, send an email to [email protected] and we will send you a refund or replacement. She will also provide you with a proper address to send the items back.

In order to process the refund/replacement, we will require proof that you've shipped the item back to us. We refund you immediately after that! Please keep in mind you will have to pay for shipping back if you are not from the US. However, we take care of the expenses of shipping the replacement.

Our policy lasts 30 days. If 30 days have gone by since the product you purchased was delivered, unfortunately, we can’t offer you a refund or exchange.

You can see the refund as a credit approximately 5-10 business days later after we initiate the process, depending upon the bank.

Non-refundable products

Please keep in mind that underwear cannot be refunded once worn. This applies to Socks, Leggings, Bras, Breast Shells, etc.

All questions about your order, return, delivery and product inquiries must be sent to our customer service team by e-mail.

Our team is available from monday to friday to answer your questions.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with:
Paypal, Visa, MasterCard, American Express, Diners Club, Discover and more.